Whistleblowing Channels
Law No. 93/2021 of December 20 approved the GENERAL WHISTLEBLOWER PROTECTION REGIME, implementing Directive (EU) 2019/1937 of October 23, on the protection of persons reporting breaches of Union law, thereby mandating the existence of internal reporting channels within organizations.
HIGICOL, S.A., in compliance with legal requirements, provides a system that allows whistleblowers to directly and confidentially report any practice that may constitute a breach or irregularity within the company via an email address.
Through our Whistleblowing Channel, any employee can also report incidents of harassment occurring within the organization that they have knowledge of.
Consult our Whistleblowing Regulation and our Privacy Policy here.
KEY QUESTIONS
What can be reported?
Any act or omission contrary to national or EU legislation, including but not limited to public procurement, money laundering, financial markets, terrorism financing, product safety, transportation safety, food safety, environmental protection, public health, consumer protection, personal data protection, and competition.
Incidents of moral or sexual harassment within the organization can also be reported.
The whistleblowing channel is not intended for complaints unrelated to the above topics, which will not be processed through this channel.
The whistleblowing channel MUST NOT BE USED for other purposes. To submit complaints about products purchased from HIGICOL , S.A., or about your shopping experience or interactions with the services of HIGICOL, S.A., please use the contact form (https://andreiaprofessional.com/pages/contact), call +351 229 758 833 (weekdays - 09h00 to 13h00 and 14h00 to 18h00, calls to national landline - PT), or use the electronic complaints book (https://www.livroreclamacoes.pt/Inicio/ ).
What violations can be reported?
Violations already committed, ongoing, or anticipated.
Who can report?
Anyone with knowledge of information related to violations obtained within the scope of their professional activity – including candidates, private, public, and third-sector employees, former employees, service providers, subcontractors, suppliers (or any individuals under their supervision), shareholders, statutory bodies, volunteers, or interns (whether paid or unpaid).
Is the whistleblower protected?
Yes. Special protective measures ensure anonymity and prevent retaliation (direct or indirect).
Can the report be anonymous?
Yes. Confidentiality of the report, as well as the protection of the identity of the whistleblower and others involved, are essential components.
How can a report be made?
The reports can be submitted in writing by filling out the following form.
Who receives and follows up on reports?
Our reporting channels are managed externally for receiving reports and internally for follow-up, ensuring confidentiality and anonymity of whistleblowers and other individuals mentioned in reports.
If the report is not anonymous, is it possible to receive follow-up information?
Yes.
Within 7 days, whistleblowers are notified of report receipt and the conditions for external reporting (if applicable).
Within a maximum of 3 months from receipt, whistleblowers are informed of the measures planned or adopted and the rationale for following up on their report.
Whistleblowers can also request, at any time, the results of the analysis conducted on the report within 15 days after its conclusion.
To consult the Whistleblowing Regulation, click here.